Be a positive role model and create a friendly work environment. Show up on time with a great attitude and maintain good performance. Keep open communication with management and team members. Handle incoming calls, chats, and work on tickets during busy times. Help other teams when they have too much work. Deal with more complex or urgent issues that require escalation. K

Documents meeting notes, decisions, and functional design details for information systems. Drafts agile user stories, system documentation, system training content, design artifacts, etc. Develops, documents, and executes detailed test cases, test scenarios. Validates and documents test results conform to design. Updates defects, test cases, and user stories in tracking s

Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Manage multiple conference rooms for daily meetings Schedule meetings and update calendars Organize catering for meetings Ensure reception, breakroom, conference rooms and general office areas are tidy and prese

Gap assessment and analysis of security solutions and recommendation of improvement initiatives. Implementation of scalable, redundant, and reliable firewall solutions. Security hardening firewall configurations. Configuration management and control of architectural/design/functional configuration changes to firewalls. Firewall brake fix troubleshooting, root cause analys

Develop, propose, and execute strategies aligned with our Federal clients business objectives. Collaborate with stakeholders to identify and prioritize IT initiatives that drive business value. Drive cultural and organizational transformation efforts to support IT strategy alignment. Oversee the execution of the IT services contract, ensuring adherence to requirements and

Understand the role and technical skills required of agents. Monitor and evaluate calls, chats, and tickets to identify deviations from organizational policies and standards. Synthesize and analyze interaction data to report on ticketing, QA scores, average handle time, timing, and other key metrics. Audit and review quality assurance processes and tasks, looking for cont

Experience building cloud based infrastructure solutions in AWS with a strong governance model knowledge. Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management. Respond to technical issues in a professional and timely manner. Troubleshoot incidents, identify root cause, fix, and document th

Developing a strategic sourcing initiative plan to improve enterprise wide acquisition processes through standardization and automation where possible Designing and developing a robust program management framework aligned with OCIO and NPO strategy. Establishing a centralized repository for opportunity analysis assessments, facilitating data collection from government sta

Assist with the month end close process accurately and timely in conjunction with corporate deadlines Prepare monthly journal entries and schedules such as prepaids, accruals, etc. Prepare general ledger account reconciliations Assist accounting manager/assistant controller in monthly analysis and reporting of consolidated financial statements Assist in reviewing client c

Participate in all aspects of business analysis. Quickly understand the business issues and data challenges of enterprise systems. Review and edit business requirements, specifications, processes, and recommendations related to proposed solutions. Take initiative to suggest new standards, implement new strategies, and undertake special projects. Prepare project documentat

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun

Collecting and analyzing requirements Work closely with stakeholders to understand business needs and translate them into technical specifications. Modeling business processes Create process models that incorporate spatial data and technology. Spatial analysis Use GIS tools to analyze patterns, relationships, and trends. Infographics and visualizations Create maps, charts

Perform development, configuration activities and administration of the ServiceNow environment Implement, monitor and manage integrations between third party applications and ServiceNow Define technical solutions for architecture and design that are aligned with ServiceNow ITAM implementation best practices Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Pro

Generate bookings and highly profitable revenue from New and existing Accounts. Generate New streams of Revenue from New and existing customers. Achieve targets (revenue, bookings, gross margin) Participate in Business Plan and execute the strategy to expand customer base in the assigned vertical Spend significant time onsite with customers for relationship building, sell

Manage and administer CrowdStrike Falcon platform to ensure the security and integrity of our systems. Implement and fine tune CrowdStrike policies, rules, and configurations based on the organization's security requirements. Qualifications Education and Years of Experience Bachelor's degree in Computer Science, Information Technology, or a related field preferred. 6 8 ye